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ABOUT EMatrix Training

 

We live by the motto. “LOVE Thy CLIENT”.

We are so passionate about what we do, this is more than a ‘job’ for us as we take the stress away for our clients, their leaders, staff and customers whilst gaining higher performance. We do this with our awesome facilitation and training content, coaching leaders to become master coaches, teaching organisations how to make quality meaningful and not be a dirty word among other bits we love to do.

We truly partner with you and we like to show you not only what you have asked for but surprise you with what is actually achievable.

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TAKE A LOOK AT HOW WE CAN HELP YOU REIGNITE YOUR COLLECTIONS & VULNERABILITY TRAINING SESSIONS.

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COLLECTIONS – HARDSHIP – VULNERABILITY – FAMILY VIOLENCE – TRAIN THE TRAINER COACHING – STAFF PROFILING TOOL – EVENT KEYNOTE SPEAKER –

COLLECTIONS – HARDSHIP – VULNERABILITY – FAMILY VIOLENCE – TRAIN THE TRAINER COACHING – STAFF PROFILING TOOL – EVENT KEYNOTE SPEAKER –

Love thy client eMatrix Training motto

We have built the psychology of customer behaviours into our program through:

  • Call listening to thousands of contact centre and collection calls
  • Working with psychologists to understand both customer behaviours and types of stresses experienced by collection staff
  • Researching the impact of behavioural economics – both verbal and written strategies to influence behaviour
  • Profiling over 500 collection and hardship staff for the ideal behavioural traits needed for competent collections. Together with psychologists, we built our own profiling tool, the Collector Profile
  • Attending home visits with our client to help build training for dealing with vulnerable and distressed customers, and
  • Undertaking side-by-side coaching with hundreds of collections staff to build our coaching capability and library of resources
Collections Training Measurable Results