CLIENT TESTIMONIALS IN DETAIL…
HSBC
Alicia Fung
Customer Enhanced Care Manager
Flo Energy
Daniel Oliver
Flo Energy
Women in Credit Risk & Collections
Sasha Close
Founder
Alinta Energy
Todd McDonald
Vulnerable Customer Manager
ARMA Group
Nikki Dennis
Sales Director
IN THEIR OWN WORDS…
These courses are a must.
“Our Collections Team were trained by eMatrix in customer engagement and collection techniques. After the training, we created call scripts and quality checklists based on the principles presented. This reduced service handling times and freed resources for outbound calls on unpaid accounts.
These courses are a must if you are serious about maximising your productivity and protecting your brand.”
Collections Manager, Toyota Financial Services
…An absolute game-changer.
“I think that perfectly encapsulates why we’re so excited about this partnership & continuing the work into the new year. We know that this is going to materially improve the experience our customers receive & also uplift the well-being of our team members who provide this support day in and day out.
And if you think even more broadly, that means greater advocacy across the community, it means less stress being taken home to families by our direct customers, and it means our team members – ideally – are the best versions of themselves for their friends and loved ones. The ripple effect based on the scale of our teams / volume of customers we help cannot be underestimated.”
Collections EM, Commonwealth Bank
Fabulous intensely tailored “partnershipping’.
Demonstrating an intimacy of our business needs, challenges and opportunities that has been unparalleled. Creating clearer capacity for our people on what successful leadership looks like and confidence in our leaders that they have the capability to lead and support our staff in a challenging business environment.
I have learnt so much from you and our staff while on this journey. It continues to challenge me but it is so rewarding when I can see their confidence, they feel supported and they are happier do the work! It’s been a great partnership all round. Thank you.”
Director – South Australian Housing Authority