Jodie Bedoya, Author at Ematrix Training

Financial difficulty & vulnerability

Customer Vulnerability uncategorized

‘Financial Difficulty & Vulnerability’ – getting the balance right

Onboarding struggles

Leadership

Collections Teams Onboarding Struggles

Business Writing Skills

Leadership uncategorized

Business Writing Skills

Using season language in debt collection

Collections uncategorized

Seasoned language in Collections – A recipe for success?

ACCC Debt Collection

Collections

ACCC Debt Collection Guideline Updates

Collection Leadership is a form of art

Leadership uncategorized

Collections Leadership is an Art Form

Suicide Awareness Training

Suicide and Self-Harm Calls – How prepared are your collections staff?

Difficult Staff Conversation Tips

Leadership

How to manage difficult staff conversations without getting angry

Dealing with toxicity in the workplace

Wellbeing

Learn how organisations unwittingly reward toxicity in the workplace

Vulnerable customer conversations

Customer Vulnerability

3 Blockers to Genuine Collections Conversations with Vulnerable Customers

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