Building capability requires more than training.
To create sustainable behavioural change, people need practical tools, guides and resources that help them apply learning in real-world situations.
That’s why eMatrix develops a range of artefacts designed to support learning, reinforce capability and create consistency across teams.
Our resources are designed to help organisations embed learning, strengthen leadership capability and improve customer outcomes long after the workshop has ended.
Supporting Capability Development
Our learning resources are designed to complement workshops, video learning and self-paced programs.
Training & Coaching Videos
Reference Guides
Quick Reference Guides
Participant Workbooks
Communication Toolkits
Language Guides
Liaison / Facilitator Guides
Leader Toolkits
The Coaching Playbook
Train The Trainer Guides
Development Tools
Strategies, Concepts & Pro Tips
Supported by Our Frameworks
Our capability resources areunderpinned by the eMatrix framework suite.
The Care Factor Model™
Supporting sustainable behavioural change through learning, coaching and reinforcement.
The Customer Conversation Standard™
Creating consistency across customer interactions, coaching and quality assurance.
Behavioural Insights Profile (BIP)
Providing behavioural intelligence to support leadership, coaching and workforce capability.
More Than Resources
At eMatrix, our resources are not an afterthought.
They are a critical part of how we help organisations move beyond learning events and create sustainable behavioural change.
By combining practical tools, behavioural frameworks and reinforcement strategies, we help organisations embed capability where it matters most – in everyday conversations, decisions and behaviours.
Looking for resources to support your capability program?
Let’s discuss the right resources for your organisation.