TRAINING AND COACHING SERVICES

The eMatrix team is an experienced team providing unique training and coaching services that draw directly on valuable experience within C-Level Leadership and Operational Management and specialist backgrounds within;

DEBT RECOVERY & CALL CENTRES

TRAINED PSYCHOLOGY & COUNSELLING

UNIVERSITY LECTURING IN FAMILY VIOLENCE & WELFARE LAW

QUALITY AND DISPUTE RESOLUTION

FINANCIAL COUNSELLING & LITERACY

Jodie Bedoya, Director of eMatrix, has spent many years studying the psychology of effective customer interactions in a collections & vulnerability setting and this, coupled with the breadth of experience offered from the eMatrix team ensures the course content is highly specialised.

The eMatrix team provide a unique skillset to help organisations balance commercial outcomes with the social needs of the customer, ensuring that the best assistance and support gets to the people who need it the most.

With over 10 years fine tuning our content we offer face to face, train the trainer and e-Learning solutions.