Capability development should be accessible, engaging and practical.
Our delivery models are designed to help organisations build capability in a way that works for their people – whether they are office-based, remote, customer-facing, leaders or specialist teams.
Learning That Fits Your Environment
Knowledge alone rarely changes behaviour.
That’s why our programs are designed to help people understand not only what to do, but how to apply it confidently in real-world situations.
Whether it’s supporting a vulnerable customer, coaching a team member, managing a difficult conversation or responding to a family and domestic violence disclosure, our focus is on practical capability that can be applied immediately.
Delivering Capability
Short-Form Video Content
Scalable. Consistent. Accessible.
Our professionally produced learning videos provide organisations with an easy way to deliver high-quality capability development across teams and locations.
Each learning solution is designed to support practical application through real-world examples, facilitated discussions and reinforcement activities.
Ideal For
- Onboarding programs
- Large workforce rollouts
- Refresher training
- Compliance capability
- Hybrid and remote teams
- Self-paced learning
Includes
- Learning videos
- Facilitator guides
- Participant workbooks
- Team discussion activities
- Reflection exercises
- Reinforcement resources
Custom Built Content
Bespoke Capability Solutions Developed for Your Organisation
Sometimes off-the-shelf content isn’t enough.
Our custom-built solutions are developed specifically for your organisation, incorporating your policies, procedures, systems, customer interactions and operational challenges.
This ensures learning is relevant, practical and immediately applicable.
Can Include
- Custom learning videos
- Tailored workshops
- Scenario development
- Facilitator resources
- Participant guides
- Leadership resources
- Organisation-specific case studies
Online Masterclasses
Expert-Led Learning Delivered Virtually
Our online masterclasses combine expert facilitation, practical discussion and behavioural insights in an interactive virtual environment.
Designed for engagement and participation, masterclasses provide an effective way to build capability across geographically dispersed teams.
Ideal For
- National workforces
- Leadership development
- Specialist capability programs
- Customer-facing teams
- Ongoing professional development
Face-to-Face & Virtual Workshops
Interactive Learning With Immediate Application
Our workshops provide participants with the opportunity to explore concepts, practise skills and apply learning through facilitated discussions and practical activities.
Available face-to-face or virtually, workshops are tailored to your organisation and capability objectives.
Popular Topics
- Vulnerability capability
- Leadership capability
- Family and domestic violence
- Behavioural communication
- Workforce wellbeing
- Customer engagement and conflict
Hybrid Approach
Combining Pre-Made and Custom-Built Content
Many organisations benefit from a blended approach that combines the efficiency of ready-made learning solutions with the relevance of customised content.
This allows organisations to reduce development costs while still delivering learning experiences that reflect their environment and customer interactions.
Example Hybrid Solution:
- Existing eMatrix video content
- Custom scenarios
- Facilitated workshops
- Organisation-specific resources
- Leadership support materials
The result is a practical, scalable and cost-effective capability solution.
Self-Paced Learning
Flexible Learning On Demand
Our self-paced programs allow learners to complete training at a time and pace that suits them.
Supported by videos, workbooks and learning activities, self-paced solutions provide a flexible option for organisations seeking scalable capability development.
Benefits
- Learn anywhere, anytime
- Flexible scheduling
- Consistent learning experience
- Scalable across large teams
- Supports onboarding and refresher learning
Supported by Our Frameworks
Every delivery method is underpinned by the eMatrix framework suite.
The Care Factor Model™
Supporting sustainable behavioural change through learning, coaching and reinforcement.
The Customer Conversation Standard™
Creating consistency across customer interactions, coaching and quality assurance.
Behavioural Insights Profile (BIP)
Providing behavioural intelligence to support leadership, coaching and workforce capability.
Which Delivery Method Is Right For You?
Whether you’re looking for a ready-to-deploy learning solution, a facilitated capability program or a blended learning pathway, eMatrix can help design an approach that aligns with your organisation’s goals.
Let’s talk about the right solution for your team.