eMatrix is subject to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988. The Australian Privacy Principles set out the way in which personal information must be treated.
This Policy applies to any persons that eMatrix currently holds, or to whom eMatrix may in the future collect, personal information.
What is Personal Information?
In summary, “personal information” is information or an opinion relating to an individual which can be used to identify that individual
What personal information we collect
The personal information eMatrix holds about clients and other individuals includes:
- Contact information – mailing address, email and telephone contact number
- Job title or position
How we collect personal information
We collect your Personal Information for the primary purpose of providing our services to clients, providing information to our clients and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
eMatrix collects personal information from:
- Directly from the individual to whom the information relates
- For marketing purposes, from business associates, potential clients and other third party sources.
Why we collect, hold, use and disclose your personal information
We collect personal information about you so that we can perform our functions and activities and to provide the best possible quality of customer service.
We collect, hold, use and disclose your personal information to:
- identify you;
- provide products and services to you and to send communications requested by you;
- answer enquiries, and provide information or advice about existing and new products or services;
- update our records and keep your contact details up-to-date;
- conduct planning, product or service development; program evaluation and/or quality control
How eMatrix uses and discloses personal information
eMatrix uses personal information to provide and market our services and to enhance and develop its relationships with clients, potential clients and/or referrers to the business.
In general, if eMatrix requires personal information for the provision of its services and it collects that personal information directly from an individual eMatrix will inform the individual why it needs the information and how it intends to use it.
Disclosure of personal information
eMatrix does not sell, rent or trade personal information.
Where eMatrix uses personal information to keep clients and potential clients informed about its services, it will remove you from our mailing lists if you request it to do so.
eMatrix respects the privacy of personal information and it will take reasonable steps to keep it strictly confidential.
eMatrix takes reasonable steps to ensure that personal information it holds is secure and protected from misuse, loss, unauthorized access, modification or disclosure.
eMatrix takes reasonable steps to hold information secure in an electronic or physical form. Information is stored in access in electronic databases requiring logins and passwords. All staff having access to confidential information are subject to confidentiality obligations.
When personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify any Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
We use email as our primary contact with our clients. Although we would take every security precaution to ensure secure transmission, we cannot guarantee that the information you supply may be compromised.
Automatic collection of personal information
We use Google Analytics from time to time. To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. More information about how we use Google Analytics can be found at https://www.google.com/analytics/terms/us.html
Requests and complaints will be treated confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner. Please contact our Director at:
14 Norfolk Road Surrey Hills, VIC 3127
Phone: 0438 391 500