SAFE & EFFECTIVE CONVERSATIONS ABOUT SUICIDE WITH CUSTOMERS
The eMatrix suicide awareness training has been designed in response to constant feedback from many of our clients of organisations across Government, Banking & Finance, Energy, Water, Health and Commercial sectors.
“Many collectors, front line staff and Team Leaders are still largely unprepared for calls from customers that involve mention of suicide.”
Organisations have been sending their staff to awareness training. Still, many need assistance in understanding how increased knowledge in mental health issues can be practically applied within their daily roles, ensuring improved conversations and outcomes for vulnerable customers.
We find most procedures state ‘Alert your Team Leader’, yet most Leaders are also undertrained and underprepared for these types of challenging calls.