SAFE & EFFECTIVE CONVERSATIONS ABOUT SUICIDE WITH CUSTOMERS

 

The eMatrix suicide awareness training has been designed in response to constant feedback from many of our clients of organisations across Government, Banking & Finance, Energy, Water, Health and Commercial sectors.

“Many collectors, front line staff and Team Leaders are still largely unprepared for calls from customers that involve mention of suicide.”

Organisations have been sending their staff to awareness training. Still, many need assistance in understanding how increased knowledge in mental health issues can be practically applied within their daily roles, ensuring improved conversations and outcomes for vulnerable customers.

We find most procedures state ‘Alert your Team Leader’, yet most Leaders are also undertrained and underprepared for these types of challenging calls.

A PRACTICAL APPROACH TO SUICIDE AWARENESS TRAINING

 

We have developed specialised content in conjunction with Australian Clinical and Counselling Psychologist Dr Frank Cahill to fill that gap. Our training helps to bridge knowledge and theory of mental health and suicide with a practical job application, including language tools, support and self-help strategies for staff.

Here’s a good example of what we mean. Some staff may know to call for a welfare check when the threat of self-harm is high. But many don’t know how to handle the next call with a person with whom they had previously arranged a welfare check. Let’s listen to Dr Cahill talk about how you should handle it.

SUICIDE AWARENESS TRAINING MODULES

Our training can be delivered face to face, virtually or by a nominated leader who will be trained in delivering the content. Also included are instructor guides and a quick reference guide for staff.

Suicide Prevention & awareness training

SUICIDE AWARENESS & PREVENTION

  • Suicide awareness, facts and myth-busting
  • Why we should be talking about suicide and how this can help
  • Stress and depression, how do they link with suicide
  • Stress in men & women and the different coping responses
1/2 day
Suicide Conversations Training

LOOKING OUT FOR FAMILY, FRIENDS & COLLEAGUES

  • Talking about suicide, why we don’t do it and how talking can help
  • How to identify indicators and warning signs with family, friends and colleagues
  • Preparing for and knowing how to have a conversation with a colleague or friend when you are concerned for their safety – suggestions on what to say, what not to say and support services
1/2 day
Supporting Customers and Navigation Suicide Conversations

SUPPORTING CUSTOMERS

 

  • How to identify indicators and warning signs when speaking with customers
  • How to manage a customer conversation where you are concerned for their safety
  • Knowing the best path of action and support services available for customers
1/2 day