Suicide Awareness Training

SAFE & EFFECTIVE CONVERSATIONS ABOUT SUICIDE WITH CUSTOMERS

The eMatrix suicide awareness training has been designed in response to constant feedback from many of our clients of organisations across Government, Banking & Finance, Energy, Water, Health and Commercial sectors.

“Many collectors, front line staff and Team Leaders are still largely unprepared for calls from customers that involve mention of suicide.”

Organisations have been sending their staff to awareness training. Still, many need assistance in understanding how increased knowledge in mental health issues can be practically applied within their daily roles, ensuring improved conversations and outcomes for vulnerable customers.

We find most procedures state ‘Alert your Team Leader’, yet most Leaders are also undertrained and underprepared for these types of challenging calls.

A PRACTICAL APPROACH TO SUICIDE AWARENESS TRAINING

We have developed specialised content in conjunction with Australian Clinical and Counselling Psychologist Dr Frank Cahill to fill that gap. Our training helps to bridge knowledge and theory of mental health and suicide with a practical job application, including language tools, support and self-help strategies for staff.

Here’s a good example of what we mean. Some staff may know to call for a welfare check when the threat of self-harm is high. But many don’t know how to handle the next call with a person with whom they had previously arranged a welfare check. Let’s listen to Dr Cahill talk about how you should handle it.