TRAINING AND COACHING SERVICES

The eMatrix team is an experienced team providing unique training and coaching services that draw directly on valuable operational experience within C-Level Leadership, Quality, Learning & Development and specialist backgrounds in:

COLLECTIONS, CUSTOMER SERVICE & CALL CENTRES

TRAINED PSYCHOLOGY & MENTAL HEALTH COUNSELLING

INTERNATIONAL HUMAN RIGHTS, FAMILY VIOLENCE & WELFARE LAW

QUALITY & DISPUTE RESOLUTION

FINANCIAL COUNSELLING & LITERACY

Jodie Bedoya, Director of eMatrix has spent many years studying the psychology of effective customer interactions and staff well-being within a collections environment. The eMatrix team provide a unique skillset to help organisations balance commercial outcomes with hardship and customer vulnerability, ensuring that the best assistance and support gets to the people who need it the most. Assisting organisations with resilience building strategies and well-being for staff in such a challenging environment is also a key focus.

With over 10 years fine tuning our content we offer face-to-face, train the trainer and online solutions.