HERALD SUN: Features eMatrix’s practical tips for consumers who may be struggling with rising debt. People must remember that collectors have a difficult job too, and the ideal scenario is to work together towards an improved financial position.
Institute of Merchantile Agents (IMA): In the article, Jodie looks at some common trends that cause organisational blockages when managing customer vulnerabilities. Find out the top 6 issues and strategies to achieve better outcomes for your customers, staff, and organisation.
Australian Institute of Credit Management (AICM): In this article, Jodie Bedoya discusses the psychology of choice. If we understand what subconsciously influences our customers’ choices, we can have more productive conversations that make them feel good and like they have been treated with respect.
Australian Institute of Credit Management (AICM): Jodie Bedoya explains how to use collector behavioural profiling to get the best out of your collection teams.
Institute of Merchantile Agents (IMA): Jodie Bedoya talks about how prepared collections staff in organisations are when faced with a suicide or self-harm call.