Jodie Bedoya is Founder and Director of eMatrix, which she began in 2009. With over 25 years experience in the credit and collections industry, Jodie is one of Australia’s leading debt collection specialists.
With her beginnings in a global finance organisation, Jodie moved on to hold key executive, operational and training management roles, in debt collection, debt purchase and insurance recoveries organisations, including Chief Executive Officer of Recoveries Corporation Limited. In 2006, she was a finalist in the Australian Financial Review BOSS Magazine’s ‘Young Executive of the Year’ awards.
Understanding that a collections conversation is a skill most people don’t have naturally, Jodie identified a disconnect between collection staff and their customers. From this eMatrix was formed and a training platform developed to assist organisations make sense of the balance between working with customers who are experiencing financial difficulty and the need to collect money owed.
Training & Coaching Consultant
Alex has a background leading Complaints and Ombudsman teams for the energy sector. He specialised in managing complex cases and assisting customers experiencing financial hardship.
His expertise with dispute resolution, call quality, hardship and process improvement has enabled Alex to find a balance with facilitating customer engagement, eliminating conflict and debt collection.
More recently, Alex has implemented a behavioural change program with one of the eMatrix social justice clients which covers metropolitan and regional locations.
Liana Papoutsis is a highly experienced human rights, international relations and law academic, family violence and social change advocate.
Recognised with the Deakin University, Lynne Alice Prize for Excellence in Human Rights and International Law, Liana is an esteemed bi-lingual academic engaged as a specialist consultant for the Victorian Government’s design and delivery of family violence reforms at the Department of Premier & Cabinet and Family Safety Victoria.
Liana is a member of Victoria’s first ‘Victims Survivor Advisory Council’, the Ministerial Taskforce for the Prevention of Family Violence, the Industry Taskforce, Diversity & Intersectionality Working group and the Therapeutic Advisory Council.
Liana draws on her strong academic background and on her own lived experience of surviving and starting life again after family violence, to work closely with organisations to better understand family violence, elder abuse, addictions and other vulnerabilities. Liana provides training and coaching on better identification and support of vulnerable customers and can improve workplace policies and support for employees.
Training and Coaching Consultant
With more than 20 years in the collections industry, Elena’s background in debt collection, project management and as an Executive Assistant brings a practical approach to operational and collections strategies.
Elena’s projects include undertaking operational gap analysis in relation to team performance and the execution of strategies identified. This includes coaching and supporting operational teams in how to juggle the challenges of managing operational efficiencies, meeting performance targets and managing under-performing staff.
With her left of centre approach, Elena brings a unique sense of quirkiness to her projects.
Training Solutions Consultant
Nikki’s experience within the collections industry has spanned over 17 years, most of which has been within a solutions-based sales and client relationship capacity. Committed to developing meaningful and proactive partnerships across Essential Services, Government, Banking/Finance, Commercial, Health and Education sectors, Nikki creates tailored solutions for eMatrix training.
The depth of industry knowledge across different sectors has enabled Nikki to suggest various improvement strategies and specialised projects for clients, maximising their results. Nikki has been a regular contributor to various publications, demonstrating a clear understanding of key challenges faced by collections departments in ever changing times.
Skye Hawkins – FV Specialist
Skye Hawkins is first and foremost a mother of three cherished children and through her own struggles with money and finances became passionate about financial literacy, specifically in empowering and educating women.
With a background in small business and social enterprises, Skye currently works in the community sector as a Financial Counsellor. Having developed a social enterprise, Skye brings to the eMatrix team the knowledge and skills to help women plan for a future of their choice through financial freedom and independence.
As a passionate social justice advocate, Skye is an engaging speaker and totally committed to making a difference for others.
Head of Technology
Chris is an I.T professional with over twenty years’ experience that has worked in variety roles from developer, team leader, contractor, application consultant, mobile developer to freelance developer. Chris has extensive experience in implementing innovative solutions providing real-world benefit to business and consumers.
With a strong background in software development and proven track record in successful development and deployment of software ecosystems, Chris has come onboard to design, develop and deliver the next generation eMatrix platform.
Drawing on a background in marketing for the retail industry, Fiona’s ability to communicate to the needs of a target audience made her transition into Instructional Design ideal. At eMatrix, Fiona develops the eMatrix classroom delivery course content into e-learning modules and the train-the-trainer online programs which are used by organisations looking for alternatives to taking staff off the floor for extended periods of time.
Fiona’s resourcefulness and creativity as an instructional designer speaks to the unique learning styles of users and provides for an engaging learning experience.