WELL-BEING & RESILIENCE TRAINING
Working within collections, hardship, or other specialised frontline teams can be challenging for staff. Conversations with vulnerable customers struggling to pay their bills are often emotionally charged, and staff may leave the call feeling attacked, upset or emotionally drained.
Therefore, they must have the mental well-being and resilience training to effectively debrief following a tough call and develop the right coping mechanisms to de-stress and foster a positive attitude.
Fostering a healthy mindset in your staff can have a whole range of benefits, including:
- a more engaged team
- increases in productivity
- better engagement with customers
- reduced sick leave
- happier and healthier staff
eMatrix has invested in subject matter experts to develop our mind fit training with backgrounds in clinical psychology, psychology and mental health counselling, suicide response and sleep expertise. Our training consists of face-to-face programs that can range from ½ day to 3 days and is supported by our online Mindfit: Well-being & Resilience series.
This range of 12 specialised online modules is designed to be ‘leader-led’ training and rolled out internally within your organisation. Each PowerPoint module includes videos filmed with subject matter experts and is intended for bite-sized learning chucks that are 60-90 minutes in duration. All come with detailed instructor guides for easy facilitation.