What is the Staff Behavioural Profiling?
The Behavioural Insights Profile by eMatrix collaborates with a clinical psychologist to identify the ideal traits for high performing collection and hardship specialists. On the back of 25 years’ experience within collections, listening to and analysing thousands of calls, eMatrix understands the nuances of how peoples’ behaviours play out in conversations. The profile assesses staff strengths and opportunities across six key success criteria.
The survey, which is a self-assessment tool, is designed for helping to identify training and coaching needs. It is also a powerful recruitment tool as you gain an extra layer of behavioural insight on potential candidates:
- Insights for targeted training and coaching: The levels and combinations across selected criteria highlight strengths and gaps. When paired with observations and call assessment, it identifies training and coaching priorities to support the team member in reaching a high level of success in their role.
- Identifying the right mindset and behaviours when hiring: Each candidate profile clearly outlines their behavioural tendencies, which we can use to look at their organisation and role fit. Each profile provides you with potential interview questions to explore the strengths and opportunities outlined across the success criteria, increasing hiring confidence and improving staff retention rate.