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eMatrix offer specialised collections and vulnerability training to organisations, providing a full range of in-house face-to-face, online-learning and train the trainer programs.

Training content and delivery is highly specialised and tailored to deliver programs that strike a balance between an organisation’s commercial and social needs in relation to collection outcomes. Participants develop a broader understanding of how to apply and adapt concepts as they are provided with the psychology behind concepts, including the introduction of behavioural economics principles.

Customer Contact Essentials

Customer Contact Essentials

Guiding staff to have genuine conversations with customers which lessen the impact of resistance and keeps organisations front of mind when customers are making decisions about repaying money they owe.

Call Flow and Structure
Genuine Customer Conversations