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Domestic Violence & Family Violence Training

DOMESTIC & FAMILY VIOLENCE TRAINING

We now know that family or domestic violence extends beyond the physical to include social, spiritual, financial, psychological & emotional, sexual, reproductive, legal, stalking and image-based abuse. In particular, financial abuse, which includes withholding money, controlling the household spending or refusing to involve someone in financial decisions, can severely impact an individual’s capacity to manage their own finances, leading to debt.

With family violence able to touch so many aspects of a customer’s life it is critical to build awareness around the most common types of abuse, including identifying indicators, risk factors and the importance of privacy & confidentiality.

FAMILY VIOLENCE TRAINING MODULES

FAMILY VIOLENCE
AWARENESS

  • Raise awareness and learn the types of family violence
  • Learn about the risk factors, known as red flags
  • Identify the most vulnerable groups
  • Understand the importance of privacy and confidentiality
  • Identify indicators of people experiencing family violence
1/2 day

MANAGING CUSTOMER DISCLOSURE OF FAMILY VIOLENCE

  • Identify the triggers with active listening
  • Acknowledge the customer’s disclosure with empathy statements
  • Apply questioning techniques in a non-judgmental way
  • Learn how to manage the call, set boundaries and keep the customer on track
  • Know what questions to ask and what path of action to take
  • Ways to conduct a warm handover when transferring the call
1/2 day

MANAGING STAFF DISCLOSURE OF FAMILY VIOLENCE

  • Understand the impact on individuals in the workplace
  • Learn about organisational impact
  • Understand barriers to disclosing family violence
  • What to do if an employee is experiencing family violence
  • Learn what support services to recommend
  • Respecting privacy and confidentiality
1/2 day

SELF HELP STRATEGIES FOR STAFF

  • Understanding vicarious trauma vs burnout
  • Strategies to deal with stress at work
  • Develop strategies to help build resilience
  • Learn how to debrief with your colleagues
  • Develop a self-care plan (for work and home) which includes coping strategies
  • Learn what external support services can be accessed
1/2 day

CULTURAL AWARENESS FOR OFFSHORE TEAMS

  • An overview of Domestic Violence in the Philippines
  • Understand the definition of family and domestic violence
  • Gain insight into types and help available in Australia
  • Identify what events cause spikes in rates
  • What makes some groups more vulnerable than others
1/2 day

FACE TO FACE & VIRTUAL TRAINING

RECOGNISING DOMESTIC VIOLENCE

Delivering domestic violence awareness training empowers your team to recognise high risk customers quickly and provide the right recommendations in highly sensitive and challenging customer situations.

At eMatrix we implement a sensitive and compassionate approach, across family violence training that allows for early identification of a vulnerable customer experiencing family violence.  This can then increase the opportunity to empower customers to make a choice that works best for their situation.

Through domestic violence training your team will also learn valuable tools in self-care and building resilience when dealing with challenging and potentially distressing circumstances.  This includes education in external support services.

PROVIDING FAMILY VIOLENCE STAFF DISCLOSURE TRAINING

As well as being exposed to customers facing family violence your staff members may also find themselves in a position where a colleague discloses to them that they, or someone close to them, is experiencing domestic or family violence.

Staff disclosure occurs when an individual reveals to a Manager, Human Resources or a trusted colleague that they have directly experienced or perpetrated violence.  The disclosure may even include the domestic violence happening to a close family member or friend.

Your staff are not counsellors but by providing them with staff disclosure training they can learn how best to support someone who confides in them their experience of domestic violence. This includes staff awareness around the different types of violence, remembering that family violence does not have to be physical, as well as coaching in how to listen and respond with empathy, education in what practical support is available and most importantly, how to empower the individual to make their own choices, in their own time.

TRAINED BY YOU

HOW IT WORKS

Due to the sensitive nature of this topic, the ideal way to deliver this type pf program  is through a blended approach, meaningour train-the-trainer is supported with an on-line training that can be delivered in small workshops or through e-learnings, with leaders or support staff present and available if needed.

WE MAKE IT EASY THROUGH FLEXIBLE OPTIONS

  • Subscribe annually or buy outright
  • Run it as an e-learning (supported by liaisons) or as a leader-led session
  • Access the content from the eMatrix Learning Portal or download into your own Learning Management System

INCLUDED

The eMatrix team work closely with organisations providing:

  • eMatrix Master Class – a liaison and support program for nominated leaders/liaisons
  • Detailed instructor guides including frequently asked questions to assist nominated liaisons with roll out of the program internally and to help provide context around the requirement for the program.
  • Tips for navigating sensitive issues that may arise during training
  • Quick reference guides for staff including suggested language, approaches and support services
  • eMatrix support during and post roll-out

eMatrix trained over 5000 people through its face-to-face delivery train-the-trainer programs and e-learning.

”Thank you Jodie and the team at E Matrix for your partnership with us at a very pressured time to support our delivery of Family Domestic Provisioning. Your expertise, compassion and commitment to supporting our business, people and customers was phenomenal! You made a difficult and challenging delivery solution seamless and positive working together to overcame any challenges and the results were outstanding. Thank you so much for all your hard work and dedication!

Bianca - Business Readiness & Capability ManagerOrigin Energy