Jodie is one of Australia’s leading customer engagement specialists who has worked at best practice level with government (federal, state and local), utilities, telco and commercial clients. She has held key executive, operational and training management roles, including Chief Executive Officer of Recoveries Corporation Limited. In 2006 she was a finalist in the Australian Financial review BOSS Magazines ‘Young Executive of the Year’ awards and from there she went on to form her own company eMatrix Training.
eMatrix began by specialising in collection negotiation training which by its very nature, can be a sensitive and often emotionally charged conversation. Through this, and extensive studying of the psychology of successful collections conversations, eMatrix have branched into helping organisations build capabilities in a range of specialised areas from Collections and Vulnerability through to Leadership and Resilience.
Jodie is an engaging speaker, down to earth with an infectious energy and sense of humour that breathes life into any topic. She has spoken at conferences, regulatory workshops, industry forums and corporate events.
Please ‘contact us’ if you would like to engage Jodie to speak at your event.