WELL-BEING & RESILIENCE SERIES

Working within collections, hardship or other specialised frontline teams, can be a challenging environment for staff. Conversations with vulnerable customers that may be struggling to pay their bills are often emotionally charged, and staff may leave the call feeling attacked, upset or emotionally drained.

It is therefore imperative that they have the mental well-being and resilience strategies in place to enable them to effectively debrief following a difficult call and to develop the right coping mechanisms to de-stress and foster a positive attitude.

Fostering a healthy mindset in your staff can have a whole range of benefits including:

  • a more engaged team
  • increases in productivity
  • better engagement with customers
  • reduced sick leave
  • happier and healthier staff

eMatrix has invested in subject matter experts to develop our mindfit training with backgrounds in clinical psychology, psychology and mental health counselling, suicide response and sleep expertise. Our training consists of face-to-face programs that can range from ½ day to 3 days and is supported by our online Mindfit: Well-being & Resilience series.

This is a range of 12 specialised online modules, designed to be ‘leader-led’ training and rolled out internally within your organisation. Each powerpoint module includes videos filmed with subject matter experts and is designed for bite-sized learning chucks that are 60-90 minutes in duration. All come with detailed instructor guides for easy facilitation.

MINDFIT: WELL-BEING & RESILIENCE MODULES

Growth Mindset, Wellbeing, eMatrix training

GROWTH MINDSET

  • How your mindset affects you at work and home
  • The difference between growth and fixed mindsets
  • Tips for cultivating a growth mindset
Up to 1 hour
Mental Health Explained, Wellbeing, eMatrix Training

MENTAL HEALTH EXPLAINED

  • Mental health in today’s world
  • What does good mental health look like?
  • Mental health data/stats
  • Psychological conditions that affect normal functioning –
    Depression, generalised anxiety disorder, panic attacks, PTSD, Suicide
Up to 1 hour
Fight, Flight. go with flow, Wellbeing, eMatrix Training

FIGHT, FLIGHT OR GO WITH THE FLOW

  • Understanding the biology of anxiety – Fight, flight, freeze
  • Choosing your response – Fight, flee or go with the flow
  • Finding your ‘flow’ through various strategies
Up to 1 hour
Embracing Change, Wellbeing, eMatrix Training

EMBRACING CHANGE

  • Why learning how to manage and embrace change is integral to our well being
  • Learning about the grief curve and how this can help us identify our emotions when going through change
  • Adopting a positive outlook to change
Up to 1 hour
Mindfulness, Wellbeing, eMatrix Training

MINDFULNESS

  • What is mindfulness?
  • How can we use mindfulness?
  • Is mindfulness & meditation the same thing?
  • The benefits of mindfulness & meditation
  • Mindfulness activities
  • Guided meditation
Up to 1 hour
Home & work balance, Wellbeing, eMatrix Training

HOME & WORK BALANCE

  • Home and work life: Then and now (Covid-19)
  • 4 important factors to improve the home and work-life balance
  • How to effectively create boundaries when working from home
  • Shared objectives in the home
  • How to effectively balance carer responsibilities with work
Up to 1 hour
manage my headspace, wellbeing, ematrix training

MANAGE MY HEADSPACE

  • 3 key ways to look after our psychological health
  • The dangers of ruminating and how to create a psychological safety plan
  • Connecting mental and physical well-being through food, exercise and other activities
  • Effectively manage your headspace: 7 steps to forming a new habit
Up to 1 hour
Positive Psychology, Wellbeing, eMatrix Training

POSITIVE PSYCHOLOGY

  • Positive Psychology explained
  • What is the Negativity Bias?
  • What happens when we adopt a more positive outlook?
  • 5 Ways to promote positivity through learned optimism, silver linings, The PERMAH Model – human flourishing, focusing on our strengths and gratitude
Up to 1 hour