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“The team’s commitment to working with eMatrix over several months to develop the best on point training, has been industry leading. This proactive approach means Red Energy are now well placed to offer sustainable solutions with a human-centred approach, when dealing with the complexities of vulnerable customers.”

Iain Graham, CEO, Red Energy

Red Energy have truly embraced the recent Essential Services Commission changes to the Energy Retail Code; designed to afford Victorian customers affected by family violence the right to safe, supportive and flexible assistance. As a result, they have pushed for a rule change to extend nationwide. Read more on the link below: