News

Customer Vulnerabilityuncategorized

10/08/2023

‘Financial Difficulty & Vulnerability’ – getting the balance right

Vulnerability is a complex and multi-faceted concept. It isn’t always easy to identify, and we…

Jodie Bedoya

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Leadership

21/06/2022

Collections Teams Onboarding Struggles

The Great Onboarding Struggle – and how Collections teams can Overcome it! It's no secret…

Jodie Bedoya

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Leadershipuncategorized

27/05/2022

Business Writing Skills

The lost art of business writing skills in online communications - And how to get…

Jodie Bedoya

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Collectionsuncategorized

17/05/2022

Seasoned language in Collections – A recipe for success?

Imagine you’re on your way home to a lovely home-cooked meal. After a day racing…

Jodie Bedoya

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Collections

29/12/2021

ACCC Debt Collection Guideline Updates

ACCC Debt Collection Guideline Updates to vulnerable customers & what it means for your business.…

Jodie Bedoya

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Leadershipuncategorized

16/12/2021

Collections Leadership is an Art Form

“Managing collections teams in 2021 is an art.” Why do we say Collections Leadership is…

Jodie Bedoya

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Suicide Awareness Training

29/10/2021

Suicide and Self-Harm Calls – How prepared are your collections staff?

"How do I manage a customer conversation that mentions suicide by knowing the questions to…

Jodie Bedoya

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Leadership

22/09/2021

How to manage difficult staff conversations without getting angry

A clear plan of how you want the difficult staff situations to go will allow…

Jodie Bedoya

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Wellbeing

19/07/2021

Learn how organisations unwittingly reward toxicity in the workplace

Improving effective performance and the mental well-being of staff starts with identifying toxicity in the…

Jodie Bedoya

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Customer Vulnerability

16/07/2021

3 Blockers to Genuine Collections Conversations with Vulnerable Customers

Genuine conversations are the key to successful vulnerable customer conversations.   As Collections and Vulnerability…

Jodie Bedoya

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