Customer Vulnerability 16/07/2021 3 Blockers to Genuine Collections Conversations with Vulnerable Customers Genuine conversations are the key to successful vulnerable customer conversations. As Collections and Vulnerability… Jodie Bedoya Love0
Leadership 20/04/2021 Why trust is an essential component in good leadership, and how to build it! “A team is not a group of people that work together. A team is a… Jodie Bedoya Love0
Family Violence 24/02/2021 Stepping up the conversation on Family Violence for Utility Organisations Jodie Bedoya (Director of eMatrix) and Alex Daniel (Principal trainer and coach at eMatrix) recently… Jodie Bedoya Love0
Collections 17/02/2021 Learn the Top 2 Behavioural Traits in High Performing Collectors Driving High Performance in your Credit Team More organisations are adopting behavioural profiling, often as… Jodie Bedoya Love0
Wellbeing 09/12/2020 7 Ways for Team Leaders to Support Staff Wellbeing in a Collection’s Environment It’s no secret that a collectors’ job can be a tough gig. Nevermore so than… Chris Oh Love0
Customer Vulnerability 27/05/2020 Collections, Vulnerability & Mental Health Strategies Amidst Covid-19 It was great to be a part of the Australian Institute of Credit Management (AICM)… Chris Oh Love0
March 2020 20/03/2020 The Future of Training in the Credit Industry Remote working set-ups, cancelled conferences, industry seminars and meetings, workplace lock-down policies, possible school closures… Chris Oh Love0
February 2020 28/02/2020 Decmil, civil construction company, engages eMatrix for family violence awareness training Fantastic to spend time with the Decmil on-site crew at one of our 'BBQ' training… Chris Oh Love0
February 2020 26/02/2020 Red Energy push for a rule change on Family Violence "The team’s commitment to working with eMatrix over several months to develop the best on… Chris Oh Love0
November 2019 08/11/2019 eMatrix’s Liana Papoutsis – Ambassador for Stop DV Conference We are pleased to share that Liana Papoutsis who heads up our family violence training… Chris Oh Love0
